Our quality commitment

Our quality commitment: total client satisfaction

Our quality policy is aimed squarely at client satisfaction, and is guided by two core principles:

• Meeting our commitments
• Continuing to improve the quality and competitiveness of our products

TME’s quality management system is based on:

• The existence of detailed processes which guarantee the compliance of our products to our reference documents, and to the various legal and regulatory requirements.
• Full control of our processes from the sales strategy to the offer and delivery to the client, covering all studies and the production launch.
• Listening to our clients and ensuring total transparency.

That’s not all:

• Our planning tools give us the speed and response we need to meet our deadlines.
• A total quality policy, based on a long-term commitment to improve our operational processes and mobilise every arm of the company to satisfy our clients in terms of speed, compliance and cost.
• And our indicators allow us to closely track the performance of each process.